Michele Steele,
Director of Client Care at Avila Home Care!

Michele’s extensive experience in streamlining operational practices and effective business processes in the real estate, non-profit and senior home care industries is complemented by her unwavering dedication to serving others and her lifelong connection to seniors.

Michele has always been attracted to opportunities to serve others, and believes she was created with the attribute of service at the core of her being. “I find that I thrive most when I am doing things for others. Since I was a child, I have always been drawn to seniors and fascinated by their life stories. They have walked so many miles and have so much wisdom to share!”

Michele received a B.S. in Business Administration from Frostburg State University. After graduation, she spent over 8 years in various facets of the Real Estate industry including residential sales, branch start-ups, training, industry association and community management. Working in so many different sectors of one industry helped her to have a unique understanding of how several parts of one industry fit and work together. It was through these experiences that a strong foundation was laid for the importance and knowledge of how to develop strong operational and business process flows.

Following her time in the real estate industry, Michele worked for the senior leadership of Grace Fellowship Church by assisting with internal operations, organizing and implementing processes and providing administrative support. While her job responsibilities were of a traditional business nature, it was an incredible gift to be able to serve in ministry and gain a deeper understanding of and respect for how non-profit organizations function with a balance of good business practices, along with a strong passion for their cause. It was during her time working at Grace that Michele became Danny O’Brien’s assistant, supporting his role as Pastor.

Michele was delighted with the opportunity to join the team as Operations Manager when Danny O’Brien founded Avila Home Care. Michele reflects “When I accepted my job at Avila, I was so excited to have the opportunity to serve this treasured community of seniors.” In her role as Operations Manager, Michele did scheduling, payroll, billing, interviewed Caregivers, worked with clients and handled logistics of the Caregiver hiring process.

As Director of Client Care, Michele now oversees Avila’s Care Coordination Team, which consists of the Client Service Managers and Client Care Coordinators. Michele ensures that clients are receiving the highest level of service, and that their needs are not only being met, but exceeded. Michele also functions as a Client Services Manager, taking prospective client phone calls, and is responsible for a portion of client cases.

Michele is married with three children and they have a family dog. She likes to hike and loves to travel, including going to the beach with her family. Michele also enjoys baking, as well as drawing with oil pastels.

Read about our other wonderful staff and nurses at Avila Home Care!

 

Sharing is caring!

Danielle Williams is Avila’s Caregiver of the Month for December, 2024!

January 1, 2025

Congratulations to Danielle Williams, Avila’s Caregiver of the Month for December 2024! Danielle is an awesome Caregiver- sweet and easy to get along with, she frequently agrees to special requests to start her shifts early, responds quickly, and goes the extra mile to ensure her client is well taken care of. She is wonderfully communicative…

Read More...
Pat Brown is Avila’s Caregiver of the Month

Pat Brown is Avila’s Caregiver of the Month for June, 2021!

July 12, 2021

Pat Brown is Avila’s Caregiver of the Month for June, 2021! Pat joined Avila in the summer of 2017.  She is an amazing and dedicated Caregiver and loves challenging situations.  She has a kind and compassionate heart and does everything she can to help people thrive in their home.  Pat is a blessing to her…

Read More...

Our Avila family of Caregivers and Staff Are Here For You

March 20, 2020

Dear Avila Clients and Families, Our Avila family of caregivers and staff are here for you and your family during this difficult health challenge of coronavirus that’s impacting all of our lives in so many ways. Even though our office team is working from home in order to do all we can to stop this…

Read More...