Director of Client Care
Michele’s extensive experience in streamlining operational practices and effective business processes in the real estate, non-profit and senior home care industries is complemented by her unwavering dedication to serving others and her lifelong connection to seniors.
Michele has always been attracted to opportunities to serve others, and believes she was created with the attribute of service at the core of her being. “I find that I thrive most when I am doing things for others. Since I was a child, I have always been drawn to seniors and fascinated by their life stories. They have walked so many miles and have so much wisdom to share!”
Michele received a B.S. in Business Administration from Frostburg State University. After graduation, she spent over 8 years in various facets of the Real Estate industry including residential sales, branch start-ups, training, industry association and community management. Working in so many different sectors of one industry helped her to have a unique understanding of how several parts of one industry fit and work together. It was through these experiences that a strong foundation was laid for the importance and knowledge of how to develop strong operational and business process flows.
Following her time in the real estate industry, Michele worked for the senior leadership of Grace Fellowship Church by assisting with internal operations, organizing and implementing processes and providing administrative support. While her job responsibilities were of a traditional business nature, it was an incredible gift to be able to serve in ministry and gain a deeper understanding of and respect for how non-profit organizations function with a balance of good business practices, along with a strong passion for their cause. It was during her time working at Grace that Michele became Danny O’Brien’s assistant, supporting his role as Pastor.
Michele was delighted with the opportunity to join the team as Operations Manager when Danny O’Brien founded Avila Home Care. Michele reflects “When I accepted my job at Avila, I was so excited to have the opportunity to serve this treasured community of seniors.” In her role as Operations Manager, Michele did scheduling, payroll, billing, interviewed Caregivers, worked with clients and handled logistics of the Caregiver hiring process.
As Director of Client Care, Michele now oversees Avila’s Care Coordination Team, which consists of the Client Service Managers and Client Care Coordinators. Michele ensures that clients are receiving the highest level of service, and that their needs are not only being met, but exceeded. Michele also functions as a Client Services Manager, taking prospective client phone calls, and is responsible for a portion of client cases.
Michele is married with three children and they have a family dog. She likes to hike and loves to travel, including going to the beach with her family. Michele also enjoys baking, as well as drawing with oil pastels.