Meet Melissa Zetino,
Client Care Coordinator!

Melissa Zetino headshot, client care coordinator at avila home care

 

Melissa is delighted to be a Client Care Coordinator with Avila Home Care, “I enjoy the relationships that we form with Caregivers, and I love making matches between Avila’s Caregivers and our clients that I know will blossom into a wonderful bond.” Melissa especially likes the often swift pace of meeting the needs of clients who unexpectedly need support- for example- if they’ve just learned that they are being discharged from the hospital and need care right away at home. It’s important to Melissa that she exudes “patience and makes our clients feel heard and appreciated. I do this by being sincere and simply taking the time to listen.”

Melissa relishes her conversations with Avila’s clients, “they’ve experienced so much through many decades- gained knowledge and wisdom, and taken journeys of great love, sadness, accomplishment, and failure. I’m inspired by their stories- you can always learn something when you speak with a senior about their life.”
During her childhood growing up in New Jersey in a tight-knit family, Melissa learned the importance of being polite to her elders. Her parents taught Melissa to “Make the last years of their lives the best years.”

Given her commitment to making sure that all elders are treated with kindness, love, tenderness, compassion, and patience, Melissa embarked on a career in the field of Health Care. For six years, Melissa worked at a health care company in New Jersey as an office manager in charge of hiring and payroll and then moved with that company to Maryland.
She then worked in Assisted Living as a Business Office Manager for two years. There she saw how Caregivers treated the residents as they would their own grandma and grandpa. Melissa recalls, “Their kindness to the seniors was beautiful- and it made their day!”

Prior to joining Avila Home Care, Melissa most recently worked in the health care industry at Genesis Health Care, onboarding nurses and Caregivers for the company.
Melissa lives with her fiancé, and enjoys gardening, hosting dinner parties, decorating, and spending time with her family. She loves traveling and learning about different cultures and their various delicacies, she joyfully shares “I’m a foody at heart!”

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Meet Lisa Erdman,
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Lisa has a Bachelor of Science degree in Communications from Towson University, and for over 10 years she worked in assisted living in Baltimore City at every level- human resources, compliance, hiring, training and managing caregiver and client relationships. She met Avila’s Founder and CEO Danny O’Brien through Grace Fellowship Church, and was impressed by…

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Avila Home Care Receives Best of Home Care® Provider of Choice Award for Third Year in a Row!

January 27, 2021

Baltimore – Avila Home Care announced today that for the third year in a row, it has received the prestigious 2021 Best of Home Care – Provider of Choice Award from Home Care Pulse. The Provider of Choice Award is granted only to nationally top-ranking home care providers, based upon client satisfaction scores gathered by Home Care Pulse, an independent satisfaction research firm. Avila…

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